Refund policy

RETURN & REFUND POLICY

Changes and cancellation

You can amend your order or cancel it on the website until we lock it for processing. The exact date an order is locked is dependant on the item that takes the longest to process and therefore will vary from order to order. Orders cannot be amended by telephone or email. If an order has not been dispatched you may cancel it by telephone.

If for whatever reason you are unhappy with any non-perishable goods you may return them to us for a full refund provided you inform us within 7 days of receipt of your decision either by email, letter or fax.  We will arrange with you to either collect the goods from you or for you to return them to us at your cost.  The goods must be unused, in the same condition as they were delivered to you, and in the original packaging.

Defective Goods

We guarantee the quality of our goods. You must inspect the goods and notify us promptly by either informing the delivery person, telephone or email of any dissatisfaction with your order. For the goods that do not meet with your reasonable satisfaction we will arrange with you for them to be collected and at your discretion we will either fully refund you for them or replace them.